Policy

Appointments & Walk-Ins

• Appointments are recommended to secure your preferred time and technician. Walk-ins are always welcome based on availability.
• Group reservations of 4 or more guests must be booked in advance by phone.
Cancellation Policy

• We kindly request 24 hours’ notice for cancellations or rescheduling.
• Repeated no-shows may require a deposit for future bookings
Service Guarantee

• Your satisfaction is important to us.
• If you have a concern with your service, please contact us within:
– 48 hours for regular polish concerns
– 7 days for gel or enhancement concerns

Refund Policy

• All services are final sale and non-refundable. However, our team is committed to resolving service-related concerns with care and professionalism.

Children & Guests

• Children are welcome when accompanied by a parent or guardian at all times.
• For safety, comfort, and a relaxing atmosphere, non-service guests should be limited.
Late Arrival

• Please notify us if you are running late. If you are running behind, please give us a call at (602)491-2288) we will do our best to accommodate and hold your appointment whenever possible.
• A 10-minute grace period is extended for most appointments when scheduling permits.
• Arrivals beyond that time may require service adjustments or rescheduling to maintain the flow of our schedule and ensure an exceptional experience for all guests.

Salon Environment

• We are committed to maintaining a calm, clean, and respectful luxury environment for every guest.
• Disruptive behavior, harassment, or repeated policy violations may result in refusal of service.
Personal Belongings

• Please keep personal belongings with you during your visit.
• Lost items may be held for a limited time when possible.
Payment Methods

• We accept cash, major credit/debit cards, Apple Pay, and other digital payment methods.
• Personal checks are not accepted.
• Promotions may not be combined unless otherwise stated.
Health & Sanitation

• The health and safety of our guests and team remain our highest priority.
• Strict sanitation and hygiene protocols are maintained at all times.
• We reserve the right to decline service when health conditions may pose a safety concern.